Introduction
This Refund Policy outlines the terms and conditions under which Neetu Lohia Foundation (referred to as "we," "us," or "our") processes refunds for donations and contributions made to our organization. We are committed to transparency and ensuring that all donors have a clear understanding of our refund process.
Donations and Contributions
Neetu Lohia Foundation relies on the generosity of individuals and organizations to support our charitable activities. Donations and contributions made to our organization are non-refundable unless otherwise specified in this Refund Policy or required by applicable laws.
Eligibility for Refunds
Refunds are typically processed in the following situations:
Unauthorized Transactions: If you believe that a donation or contribution was made without your authorization or due to a fraudulent transaction, please contact us immediately to request a refund. We will investigate the matter and, if verified, issue a refund.
Duplicate Donations: In the event of unintentional duplicate donations, please notify us promptly. We will review the circumstances and issue a refund for the duplicate amount.
Refund Request Process
To request a refund, please follow these steps:
Contact Us:
Reach out to Neetu Lohia Foundation's support team by email at contact@neetulohiafoundation.org or by phone at +91 9760222255. Please provide the following information:
Review and Confirmation: Our team will review your request and may contact you for additional information or clarification.
Refund Decision: Once your request is reviewed, we will notify you of our decision regarding the refund. If approved, we will process the refund in a timely manner.
Refund Processing
Method of Refund: Refunds will be issued using the original payment method whenever possible. If a refund is not feasible via the original method, we will work with you to find an alternative method.
Processing Time: Refunds will be processed as soon as possible, typically within 7-14 business days from the date of approval.
Dispute Resolution
If you are dissatisfied with our refund decision or the handling of your request, please contact our support team to discuss your concerns. We are committed to resolving any disputes amicably and fairly.
Updates to the Refund Policy
Neetu Lohia Foundation reserves the right to update and modify this Refund Policy at any time. Any changes will be effective upon posting the updated policy on our website.
Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
Gmail: contact@neetulohiafoundation.org
Phone: +91 9760222255
Address: Neetu Lohia Foundation 2/155 Jakhan, Dehradun Uttarakhand, India.